How long will my order take to be mailed out?
For ready stocks order, we will mail out your parcel within 1-3 working days after your payment being verified. Preorder will be mailed around 2-3 weeks or ETA (estimated time of arrival) which are stated. Delivery is carried out during working days.
If we are experiencing a high volume of orders, shipment may be delayed by a few days. Please allow additional days in transit for delivery.
How long will the parcel reach me?
Ready Stock - Delivers around 1-3 working days upon dispatch for West Malaysia, around 3-7 days for East Malaysia.
Pre Order - Delivers around 3-14 working days upon dispatch for West Malaysia, around 5-14 days for East Malaysia.
Where can I find my tracking number?
An email with tracking info will be sent to you once your item has been shipped, or you may find your tracking number in your Order History by login into your website account.
What happen if my parcel is bounced back?
Cost of re-delivery charged for bounced parcel will be borne by customer. Bounced parcel that are unclaimed after 60 days (2 months) grace period will be forfeited and no compensation will be done as sufficient response time has been given.
All parcels need to be signed upon receipt. Please track your parcel with the provided tracking number once it being mailed from us. You may arrange for re-delivery with the shipping company or self-collect at the allocated post office if the postman attempt delivery unsuccessfully. All parcels will be returned to us if it being unattended in post office after 5-7 working days.
我的订单需要多长时间才能寄出？
对于现货订单，我们将在您的付款得到验证后的 1-3 个工作日内寄出您的包裹。预购订单将在 5-14天左右或规定的 ETA（预计到达时间）寄出。交货在工作日进行。
对于包含预购和现货商品的订单，将默认为预购订单，如果有需要先寄出现货，请联系IG/WHATSAPP客服。
如果我们遇到大量订单，发货可能会延迟几天。请允许额外的运输天数进行交付。
包裹多久能送达？
现货 - 西马约1-3个工作日送达，东马约3-7天送达。
预购 - 西马约5-12个工作日送达，东马约5-14天送达。
我在哪里可以找到我的追踪号码？
一旦您的物品发货，一封包含跟踪信息的电子邮件将发送给您，或者您可以通过登录您的网站帐户在您的订单历史记录中找到您的跟踪号。
如果我的包裹被退回怎么办？
退回包裹收取的重新递送费用将由客户承担。在 60 天（2 个月）宽限期后无人认领的退回包裹将被没收，并且由于已给予足够的响应时间，因此不会进行任何赔偿。
所有包裹都需要在收到时签名。从我们寄出后，请使用提供的跟踪号跟踪您的包裹。如果邮递员尝试派送不成功，您可以与运输公司安排重新派送或到指定的邮局自取。如果邮局无人看管，所有包裹将在 5-7 个工作日后退还给我们。
SUNFLOWER ONLINE STORE 202103377582(MA0279979-A)